How TV Magic South Brisbane stopped forwarding every lead by hand
This one isn't a website. It's a custom system I built for a real business, TV Magic South Brisbane, that catches every enquiry and sends it to the right technician.
Before: every lead went through Nick
Website enquiries
The contact form became an email, then a text to Nick. He read each one and forwarded it to the right technician by hand.
Missed calls
Voicemail lived on a desktop phone system. Someone had to listen, write it up and send it on.
Every day
Sorting and handing out leads became a daily job of its own, on top of running the business.
What I built: enquiries that sort themselves
Texts
Messages to the business number arrive in the app as a lead and go to the best-suited technician, using the franchise rules for job type and area.
Voicemail
Voicemails are forwarded automatically, transcribed and summarised in the app, then assigned the same way.
Enquiries by email are pulled into the app as tidy leads, ready to follow up.
Nick sees everyone's workload in one place. The technicians get their leads and bookings on their phones, between jobs, without hunting for a laptop.
Got admin that eats your evenings?
Most businesses don't need a system like this. Many need one or two jobs to look after themselves. A process audit finds which.